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 Frequently Asked Questions

We hope, here you will be able to find answers to your questions by browsing through the following most commonly asked questions. If you still need further assistance, please follow the instructions found at the end of this page.

Q. How do I subscribe to or unsubscribe from your emails?

A. You can go to our Subscribe/UnSubscribe page and change your preference.

Q. Where can I find your Privacy policy?

A. A link to our Privacy statement can be found at the bottom of any page.

Q. Where can I find your Lotto Rules?

A. We have a link to our Rules on our login page.

Q. Are your games open world wide?

A. GotoSweepstakes games are currently available for US residents only. We will be opening world wide very soon.
Free Instant Lotto and GTP are available for US residents only.
US and Canadian residents can participate in our "GotoSweepstakes T-Shirt" Drawing.
Sweepstakes, Instant Scratch Card, Tounaments Contest is open to all. For more up to date information, please check our Rules

Q. How do I claim my winnings?

A. Claim your Lotto cash winnings here or you can always find a link to claim your cash on our winners circle page.
A. GTP and T-Shirt winners will be automatically mailed. So, it is absolutely necessary to keep your records up to date on our site. Go to our Edit Profile area to update your records.

Q. I claimed my $250 cash winnings couple of days back. I haven't received my cash yet. Why does my account shows $0?
A. Once you made a request to get your cash winnings the account balance drops down to zero and you will get an e-mail with instructions on how to collect your cash. If you follow those simple instructions, then you should receive your check within 4 to 8 weeks.

Q. I won a "" T-shirt 4 months back and I have not yet received.
A. Our Prize Distribution Team will mail to the address listed in our records. If your address is not right, then you may not have received your T-Shirt.
So, it is absolutely necessary to keep your records up to date on our site. Go to our Edit Profile area to update your records.

Once you have updated, please send an email to to notify that you have changed your profile.

Q. I forgot my password. How can I get it?
A. If you forgot your password or would like to change it, you can go to our password page :

Q. How do I change my address?
A. To change your mailing address or email address, go to our Edit Profile and follow the instructions.

Q. I have as my home page. How do I change it to something else?
A. This happened when you were visiting our site and clicked on "Make my homepage" link. To change it to the page of your choice:
1. go to VIEW
2. click on Preferences
3. for the Home Page Address, type in the URL you want your home page to be.

Q. Why do I have Log in Problems?
A. We use cookies on our site to ease your navigation. If you disabled cookies in your browser, you may have problems playing our games. To enable cookies :

If you are using a PC follow these five steps to enable cookies:

  • Select Inernet Options from the Tools menu
  • Click on the Security tab
  • Click the Default Level/Custom Level button
  • Go to Cookies and enable them.
  • Click the Ok button to save your settings.
If you are using a Mac follow these steps to enable cookies:
  • Select Preferences under the Edit menu
  • Click on Web Browser in the left-hand menu
  • Click on Security Zones
  • Make sure your Security Level is set to Medium or Low
  • Click on Receiving Files in the left-hand menu
  • Select Never Ask from the drop-down menu next to When receiving cookies:
  • Click the Ok button to save your settings.
NOTE: If you do not see the options listed above you will need to upgrade your Web browser.

Q. I have an Apple computer. Can I play at your site?
A. Unfortunately, some of our games may not work very well with Apple. Our site is optimized for Internet Explorer and Netscape.

If you still did not find and answer to your question, pleae send an email to: or fill our Feed Back Form.

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